Frequently asked questions

FAQs

    
 
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Do I need a Thailand SIM card?
Getting a Thailand SIM card ensures you have reliable, high-speed internet access throughout your stay. It allows for easy communication, navigation (Google Maps), and access to local information and services without relying on potentially expensive international roaming charges. It's convenient and cost-effective for a seamless vacation experience.

1. **Reliable Internet Access:** Stay connected with high-speed internet for browsing, social media, and streaming without relying on potentially unreliable Wi-Fi.

2. **Cost-Effective Communication:** Avoid international roaming charges by using local rates for calls and texts within Thailand.

3. **Navigation:** Use maps and GPS services for exploring the island, finding attractions, restaurants, and your accommodation easily.

4. **Ride-Hailing Apps:** Conveniently book rides with services like Grab, Bolt, and local taxi apps, ensuring you can get around the island smoothly.

5. **Emergency Contact:** Quickly reach local emergency services or support if needed without worrying about international dialing.

6. **Local Deals and Discounts:** Receive notifications about local promotions, discounts, and events that might be available to tourists.

7. **Social Media Updates:** Share your vacation experiences instantly with friends and family by uploading photos and updates in real-time.

8. **Local Recommendations:** Access real-time recommendations and reviews for dining, activities, and sightseeing from locals and other travelers.

9. **Booking and Reservations:** Easily book tours, activities, and restaurant reservations online without the need for a computer or hotel concierge.

10. **Convenience:** Purchase and top up SIM cards easily at the airport, convenience stores, and mobile shops across the island, ensuring you stay connected throughout your trip.


SIM cards can be purchased at the Bangkok and Koh Samui Airports, convenience stores like 7-Eleven and Tops Daily, mobile network operator stores (such as AIS, TrueMove, and DTAC), and at many tourist shops and kiosks throughout the island. Additionally, major shopping centers like Central Festival Samui and Lotus Superstore also offer SIM card services.
 
Yes we have Fibre Optic wifi at all our Villas where we will provide you with a password upon your arrival. 
 
Thailand uses a voltage of 220 volts at 50 hertz.
It is recommended to bring an adaptor suitable for this voltage.
Adaptors are also readily available at many mini-marts on the island.
 
 
We offer complimentary pick-up and drop-off services from the airport, ferry terminal, or your accommodation on the island to the villa.
This includes one trip in each direction.
 
 


Airport: Please provide your arrival and departure details, including flight numbers, as soon as possible to ensure a prompt pick-up at the airport.

Ferry: For ferry arrivals, we need the arrival time, the name of the ferry port (there are five different piers on Samui), and the name of the ferry company you will be using.

Other Locations on the Island: For pick-up from your accommodation, please provide the full address.

 

 

Yes, there are mosquitos, particularly at sunrise and just before sunset, not so much in the day and nighttime unless you are in the jungle.
Please bring a good quality insect repellent, though local options are also available in stores on the island.
If you are particularly vulnerable to mosquito bites, wearing long sleeves and long trousers is recommended.
 
 

Where are the ATMs? 
Most 7-Eleven and Tops mini marts have an ATM. There are numerous 7-Elevens and Tops with ATM's located everywhere on the island.
All major shopping centers and supermarkets have ATM's.
Many money exchangers in Lamai/Chaweng/other tourist spots have ATM's as well.
 
Banks are located in Lamai, Chaweng and Nathan. 
Refer to here: Banks on Google Maps
 
There are numerous 24 hour local 7-Elevens and Tops Daily everywhere on the island, where you can buy small goods for your everyday needs.  Lamai has both Makro Superstore for groceries and Lotus Supermarket for groceries, clothing, electrical, Mobile Telephone stores, etc.
Refer to OUR LOCAL GUIDE for Google Maps locations.
 
 
There are huge selection of excellent Restaurants on the island serving delicious food, and you will never be more than a 3 min drive from one.
Refer to here:   LOCAL RESTAURANT GUIDE
 
 
 
On the island, clothing is casual and relaxed, with wearing beachwear suitable only for the beach.  Topless is not considered appropriate for the Thai culture and people. 
 
Towels are provided for you at the Villa, along with fresh bed linen, and are changed after every 3 nights.
 

Transportation on the Island?


DRIVING:
The simplest and most convenient way to travel around the island is driving a vehicle. 
Six of our villas include the use of a vehicle within the rental price.
For the remaining villas, we can provide suitable cars and mopeds at a competitive price.
If you're not an experienced moped driver, we recommend renting a car due to the island's road conditions.

In the case of Villa Moonstone, Villa Crystal, Villa Emerald and Villa Sapphire, which are all located at Sitara Retreat, a 4 x 4 vehicle is required for the hill; or a moped if you are a competent driver. (A 4 x 4 vehicle is provided as complimentary with these villa rentals). 
If you prefer not to drive, taxis can pick you up at the entrance to Sitara Retreat which is a 4-5 min walk down a short steep hill.
You can use the GRAB taxi service on the island: https://www.grab.com/th/en/transport/taxi/

    TAXI:

Car taxis are available almost anywhere on the island and can take you to most places, Make sure to agree on the price before departing as meters are barely used.
You can use the GRAB taxi service on the island: https://www.grab.com/th/en/transport/taxi/

   MOTORBIKE TAXI:

Motorbike taxis are often located near major resorts and businesses again make sure that the price is agreed on before departing.

 

   SONGTHAEW:

Songthaews are trucks with bench seats and a covered area in the back for passengers. They are the most common form of public transport on the island and are cheaper than taxis. Songthaews travel set routes that cover most of the island. The main route is Rt. 4169 (Ring Road), with less frequent service on Rt. 4170. Laem Set Road occasionally sees songthaews, but not often.

 
 
 


Is there insurance for vehicles?
All our cars are insured, with the guest being responsible, and limited, for the first 20,000 Baht of any damage. There is no insurance on mopeds where the guest pays for any damage incurred.

It is the guests' responsibility to ensure that they also have their own comprehensive Travel & Health Insurance, and appropriate driving documentation for Thailand.
If you have an accident with our vehicle, Call Nung: 085-499-9016 or whatsapp: +66-85-499-9016
 
If your intentions are not to drive on the island, we can provide tel numbers of taxi services for you.  Songthaews, which are a public mini truck service, also travel around on the ring road to places such as Lamai, Chaweng and Nathan where you can hail them down.
 

What should I do if there is an accident with our vehicle?
If you have an accident with our vehicle, Call Nung: 085-499-9016 or whatsapp: +66-85-499-9016